
State Farm® Insurance Agent Kristina Cook
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Suad Jakupovic
June 12, 2025
"Kerry worked with me in finding a right policy for my parents house. She made the whole process very easy and was able to save my parents a lot of money by finding a better and cheaper policy than what they had with Nationwide. I would highly recommend Kristina Cook State Farm Insurance for all of your insurance needs and would definitely recommend Kerry as your insurance agent!"
"Suad, thank you so much for sharing your experience! We're thrilled to hear that Kerry was able to make the process smooth and help your parents save money—that’s what we’re here for! -Kristina"
phan tran
June 11, 2025
"I did a phone quote, it was great. Fast and short. Best rates I've seen. I would highly recommend."
"Phan, thank you for the great review! We’re so glad your phone quote experience was quick, easy, and met your expectations! - Kristina"
Eric Canzator
June 9, 2025
"Jeremy was great and very nice, very helpfully! Thank you Jeremy"
"Eric, thank you for the five-star review! We appreciate your support! - Kristina"
Marcum07
June 7, 2025
"I switched a little over a year & half ago because the price for car insurance was cheap. $126 for 2 full coverage vehicles. My next renewal it jumped to $180. I thought ok its just a big rate change. Well, next renewal its $218. I called asking why the increases. I was told my vehicles ages (08 F150 & 2013 explorer) will cost more to repair if an accident does occur. Well the wife got in a accident which was dropped out of court. I knew it would increase because of the claim but now its $400. I was told its % based on the accident. But if they didnt keep increasing my rates it would be manageable. I told them I would be finding another company & it was like they could care less. No "let me see if I can get it reduced" to try & keep my business. Needless to say ive switched. 2 full coverage vehicles with the accident listed & im paying $190 for the next year."
"Hello, we understand how frustrating rate increases can be, especially when you're trying to stay within a budget. Insurance premiums are affected by a variety of factors — including claim history, vehicle repair costs, and overall market trends — and we strive to be as transparent as possible when explaining those changes. We're truly sorry to hear that you felt unsupported during your call with us. That’s not the level of service we aim to provide. - Kristina"
Madelyn Harris
May 18, 2025
"I went with this agency after my original State Farm agent in Kannapolis passed away and I was assigned one in the University area, I wanted someone closer to home. From day one they started calling me wanting me to come in and sit down to discuss my policy and make changes if needed, I had just made changes with the previous agency on my own accord, I told the lady I was not interested in doing that and to quit calling me, they stopped for about a week then started back again, then the texts and emails started, it’s pure harassment. In all of my adult life being married 35 years I have never had any other agency contact me so much. I just switched again to another agency, we’ll see how this one goes."
"Madelyn, I apologize and assure you that we were definitely not trying to harass you. It is our office practice that when someone moves to our office, we like to get to know our customers and confirm that all contact information, policy coverages, and such are up to date and accurate. We also like to take time to know how you would prefer to be contacted (text, email, phone, etc) so that we can contact you in the way you prefer when something arises. This is all done at the initial Meet & Greet appointment that was offered when you transferred to our office in late December last year from your prior State Farm Agency. We also contact customers when changes are coming to their policy. NC insurance is changing several aspects of insurance coming in July and it seems we were trying to reach you so you wouldn't be surprised when your renewal came out with the new state mandated changes. Our office likes to be proactive and let you know what is happening as soon as we can. We wish you all the best and hope you understand we were just trying to be helpful to you and best serve you and your insurance needs."
Josh Martin
May 12, 2025
"Great service"
"Josh, thank you for the five stars! - Kristina"
Hunter Elliott
May 12, 2025
"Great office. They are always so helpful, especially Cathie. She is always quick to give me a call back."
"Hunter, I appreciate your kind feedback! My team and I are proud to serve your insurance needs each day. - Kristina"
Rose Elia
May 12, 2025
"I always enjoy stopping into Kristina's office, everyone is always so helpful and friendly. Big thanks to Jennifer for working with us to get our policies how we wanted them, and for returning our calls!"
"Thank you Rose for your kind words. We appreciate your continued business all these years. "
Melite1321 Melite1321
May 12, 2025
"Kudos to Jennifer, she is very knowledgeable and on top of things. I appreciate her kindness and patience in quoting me on multiple vehicles while I am trying to decide which one I want purchase."
"Thank you for taking the time to share your experience with our office. Jennifer is pretty amazing and we appreciate you. Hope you found your dream car! "
Brian Atkinson
May 12, 2025
"We had a dishwasher stop working and replaced it. A year later we noticed a slope in our kitchen floor. We reported it to Kristina Cooks office. First and foremost Kristina never called us back. We begged her to reach out to us. NO GO! I served for 10 years on a deacon board with her father. It’s easily to see that the apple fell far from the tree. Kristina only cares about how she can get higher/further in life! She is the largest anti-Christian business located in China Grove. Never trust her to have your back!!!!!"
"Brian, the claims adjuster and engineer that came out to inspect the damage, have both reported and have explained to you and your wife, a slow leak over time is not covered by home insurance in NC - that is a maintenance issue. Kristina and her team have spoken to you, your wife and the adjuster on multiple occasions to help get this resolved. The entire team in our office is fully licensed and are willing and able to assist. Please remember our office doesn’t have final say on claims, as that is the decision of our claims team but we are here to serve as a liaison for you to them, which we have done on multiple occasions. At this time if you would like to discuss your claim further with Kristina and/or your claims adjuster please call or text our office and we are happy to schedule you an appointment to discuss in more detail when it is convenient for you. "
Jessie Blasdell
May 12, 2025
"Called to receive a quote and Kerry was a fantastic representative to have picked up the phone. The quote was easy to receive and I ended up finalizing the quote in the same conversation. I received a quote, new insurance, and all of my documents within a 30-minute phone call."
"We strive to make every experience easy and thorough. Kerry is great and super kind. We appreciate your business and look forward to serving you for years to come. "
michael ho
April 28, 2025
"Shes a savy pro who answered all my guestions and provided the service i needed easily… very trustworty and reliable… i had a great experience dealing with her!"
"Michael, I greatly appreciate the time you have taken to share this positive feedback. Our team will always be here to assist with your insurance needs. - Kristina"
Diana Allie
April 3, 2025
"I was contacted by Tina about a life insurance policy, I told her that I wouldn't qualify because of pre existing medical issues but I would like some life insurance at least to help my family to take care of my final expenses. Tina then told me about a final expense policy, she was very informative and knowledgeable about the policy and explained everything. Tina thanks for your help and easing my mind for when I pass"
"Thank you for taking a moment to share your positive experience with us, Diana. Your feedback is not only important to us but also very much appreciated! - Kristina"
Alex
March 31, 2025
"I had the pleasure of working with Kerry Gunner throughout the day today in insuring my car and home. She was fantastic through the entire process. I wasn't the most knowledgeable in certain areas and she was happy to explain and walk me through the process. Heavily recommended!"
"Alex, thank you for sharing your experience! We’re so glad to hear that Kerry was able to assist you and make the process smooth. We truly appreciate your recommendation and are happy you had a great experience working with her. If you ever need anything in the future, feel free to reach out! - Kristina "
Brian Hargett
March 4, 2025
"I can’t say enough about how much money State Farm is saving me over Allstate. I feel like I was wasting so much money before I got referred to them. Kerry Gunner is very nice and friendly and I was her first client but sure not to be the last. Go see them and I bet they can save you money too! Thanks to all of the folks there at Kristina Cook State Farm Insurance for helping me make a smooth transition and I look forward to being a long time customer."
"Your experience with Kerry is exactly what we strive for, Brian. Thank you so much for leaving a positive review! We look forward to working with you for years to come! - Kristina"
Sherri Burns
November 13, 2024
"Great service! Quick response and very courteous!!!!! We received coverage quickly!"
"Sherri, I know we will continue to give you the best experiences possible! Thank you for sharing. - Kristina"
Mike Kelley
November 12, 2024
"Kristina is detail oriented, prompt, and a great communicator. She's a pleasure to work with and chat with! She took great care of me while updating my homeowner's insurance after a large addition to my home. We brought my Auto coverage over as well to save a bunch of money. Kristina does a great job!!"
"Mike, we appreciate you taking a moment to share such positive feedback with us. My team and I are proud to serve you each day! - Kristina"
Darryl Gerald
November 1, 2024
"Call with GREAT Rates! Beautiful business sense about what's right for me."
"Darryl, thank you so much for your positive feedback. My team and I appreciate you and your business! - Kristina "
Scott Thomas
October 31, 2024
"I was glad to know that Kendra would be taking care of us! It is great to have someone that understands us and our business! She saved us over $2300.00 a year on our GL and workers comp."
"Scott, I'm so glad that our team has been able to give you such a great experience with our State Farm Agency! We appreciate you sharing this positive review with us. My team and I are always here to serve you and your insurance needs! - Kristina"
Chase Garrett
October 25, 2024
"Each and every time we have reached out, Kristina Cook and her office has always taken care of us. They’re always looking for ways to improve the quality of insurance, what we can bundle and even ways to save monthly. Great communication skills, honest, reliable, and my personal favorite they are very friendly. We would say in our home, they are family."
"Chase, Thank you for taking the time to share such positive feedback with us! - Kristina"
Jack Bouknight
May 21, 2024
"Best insurance company I've ever had, due to having the cheapest rates, and most knowledgeable and helpful associates. Very professional and helpful."
"Jack, I appreciate your kind feedback! My team and I are proud to serve your insurance needs each day! - Kristina"
Robert Lail
May 17, 2024
"Kristina was very helpful on trying to find a lower policy for me"
"Robert, my team and I are always thrilled to assist you with your insurance needs! Thank you for trusting us! - Kristina"
Randall Miller
May 13, 2024
"Great customer service. Having people in the office to sit down with us another huge plus to me. They always help find the best, and cheaper if possible, options that make life simpler for their customers. Highly recommend! Long term customer and would not leave to save any amount of money. Best rates for auto, home, life, short term, etc I've found. Homeowners is a little higher than some but covers the things the cheaper options do not. Can't go wrong by at least talking with them, I'm pretty sure once you do you'll switch though."
"Randall, we’re so happy to see this wonderful feedback! Thank you for trusting our State Farm Agency each day! - Kristina"
Paula Bauler
March 18, 2024
"We used Roxie to get renter's insurance for our daughter who is moving to SC for grad school. Over the phone service was quick and easy!"
"Paula, I’m grateful for our customers who share feedback with us! We will always try to provide you with the best customer service experience possible! We appreciate your business! - Kristina"
Gary Rowell
February 27, 2024
"Quickly handled all issues that I’ve ever had. Very friendly, courteous service. Recommend to anyone needing Insurance services."
"Gary, thanks so much for the great feedback! Give us a call if you need anything else in the future! - Kristina"